In case of emergency: Mountain Rescue and insurance

How to call the Mountain Rescue Service

Single health emergency number in the Veneto Region: 118. Single European Emergency Number: 112.
General instructions to be followed, endeavouring to answer the operator’s questions with absolute calm and clarity: 

1.       Provide details of the injured person’s identity (name, surname, home address), the phone number from which you are calling, and, whenever possible, the number of another landline or mobile telephone (because, for example, the first number could be engaged when it is needed, the phone battery may run out of electricity, or provider coverage may be insufficient, and so forth).
2.       Briefly describe the circumstances of the incident, specifying the time of occurrence, the involvement of other individuals, details on the number of injured people and their overall conditions, and the presence of ongoing or potential danger.

3.       Provide the 112 (118) Single European Emergency Number Operator the following information regarding the person(s) involved:
- state of consciousness/unconsciousness;
- breathing present or absent, regular or irregular (breathing difficulties);
- bleeding taking place, etc.

It is essential to answer the operator’s questions, above all those of the 118 operator, because the information that you supply will be used for emergency coding and to plan the rescue mission with the resources best suited to the purpose.

Speaking to the operator

4.       Describe the location where the incident occurred, and provide references that can help its identification, starting from “general” and moving onto “specific” (area, mountain group, face, track – route – equipped route, valley, gully – ledge – crest – canyon/ravine, etc., if possible providing the exact placename). Provide coordinates, if possible in WGS84 format, and using “degrees” – “minutes” – “seconds” + “altitude” >> for example 46° 03’ 13.55” N – 12° 10’ 33.20” E + 387 m
5.       Describe the weather conditions at the location, and more specifically, describe the visibility accurately (for example, “500 metres in line of sight”, “persistent cloud cover above about 2,300/2,400 metres”, “mist coming and going”, etc.), the presence of wind or other significant conditions (rain, hail, snow, ice).
6.       Provide precise information regarding the presence of obstacles to flight in the area, with special reference to horizontal structures such as electric cables and wires, cableways and other cable transport lines, ski lifts, cable cars and chairlifts, suspended cables of any sort, aerial telephone lines, and all other obstacles that could endanger the safety of the helicopter rescue service and the medical operators (for example, poles, twigs on the grass, sheet metal, other sundry materials, rucksacks and clothing, etc.).

7.       Provide information or useful facts that may be of assistance for the operation, such as: the presence at the location of other people who witnessed the incident, and, more specifically, whether they are capable of helping (for example health operators, CNSAS staff, Mountain Guides, etc.), the presence of specific obstacles and/or possible difficulties regarding the injured person and the access routes (the network of tracks, mule tracks, etc.).
8.       Stay on hand for the 112 (118) Single European Emergency Number operator and the rescue teams, keeping calm and trying to reassure the injured person. Ensure that you remain in a safe location where there is telephone coverage. 

 

SELECT INSURANCE COVERAGE

 

Dolomiti Emergency Onlus:

  • Its operational range includes the Cortina and Dolomites area; by paying an annual fee (€22.00, or €10.00 for minors), it provides insurance cover meeting 90% of the costs for searching for missing persons, rescue and transport using whatever means of transport, including the use of a helicopter in the entire area of geographical Europe; these costs are charged to the individuals concerned in the case that they are not recognised by the national/regional health service.
  • Dolomiti Emergency is a non-profit organisation of social utility whose mission is to support and enhance the rescue and emergency operational methods created and implemented in a mountain environment. The direct, immediate results provided by Dolomiti Emergency Onlus therefore uniquely benefit the respective area, supporting the rescue activities provided for the mountain community, climbers, hikers, skiers, and all those people who visit the mountain territory for whatever reason. 

Further information and enrolment


Italian Alpine Club, Cortina Section:

  • The Cortina d’Ampezzo branch of the Italian Alpine Club (CAI, Club Alpino Italiano) was founded in 1882 as the “Ampezzo Section” of the German and Austrian Alpine Club. The Branch organises many activities every year: classic mountain hikes, celebrations of the Italian Alpine Club’s most important occasions and book presentations, in addition to the maintenance of tracks in its area, and the task of spreading appreciation for the mountains in all its various forms.
  • Joining gives you automatic insurance coverage for mountain rescue (valid for all the activities included in the branch’s programme, and for mountain activities performed individually by the member), as well as coverage for accidents and third-party insurance (solely for activities organised by the branch). The accident insurance policy can also be extended to include activities that the member performs individually.

 

Further information

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